Shipping Policy

Delivery Destinations: Awzan Fashion and its sister company, Al Kaheila, proudly extend their shipping services to GCC countries and beyond, providing reliable shipping options. Please note that during special sales, delivery times may be extended by 3 to 5 working days.

Shipping Methods and Costs: Collaborating with trusted partners such as Aramex, FedEx, and local couriers, we facilitate secure and efficient delivery within the UAE and other destinations. Shipping rates are calculated based on the shipment type and destination.

Important Delivery Information: To ensure the smooth receipt of your order, kindly be aware that all packages require a signature upon delivery. Once an order has been shipped, redirection is not possible. Please ensure someone is available to sign at the specified delivery address.

Free Shipping: Enjoy occasional free shipping promotions, communicated via email. It's important to note that during returns, outbound shipping costs will not be considered, and a return shipping fee will be applied.

Guest Check Out: Experience seamless shopping without the need for registration. Simply provide the necessary details for swift and efficient order processing.

First Time Orders: For a streamlined experience, register with accurate details for your initial order. Enter your contact information accurately to facilitate effective communication throughout the process.

Insurance: Rest assured that your purchase is safeguarded during transit until delivery. A signature is required upon delivery, signifying the transfer of responsibility.

Tracking your Shipment: Stay informed about your order's journey with a tracking number sent via email. You will be informed once a shipment is dispatched. Track its progress and anticipate its arrival with ease.

Taxes and Duties: Our commitment to transparency extends to pricing and delivery costs. Taxes and duties are applied based on the regulations of the destination country.

Shipping Times: The standard processing time is 7 days. Additional shipping time of 3-5 business days is applicable to ALL countries, except the UAE, where delivery occurs within 2 business days. During peak sales periods, preparation may extend up to 10 days.

Delays and Unforeseen Conditions: Please be aware that shipping times may vary during holidays and peak periods. Awzan Fashion and Al Kaheila hold no responsibility for delays due to unforeseen conditions outside our control, such as courier matters, weather conditions, or unforeseen circumstances.

Taxes & Duties: For online store orders, customers bear responsibility for import and clearance duties. We follow the DDU model through Aramex, FedEx, and local couriers for the Awzan Fashion website.